# @salesforce on Twitter

- **Type:** Video
- **Original URL:** https://twitter.com/salesforce/status/1740483325460910505
- **Gondola URL:** https://gondola.cc/posts/21078078-salesforce-twitter
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/thumbnails/0e983903de.jpg
- **Posted:** 2023-12-28T21:22:16.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

.@PenFed resolves 20% of cases on first contact with AI-powered chatbots and #Customer360.

Soon, they'll use #EinsteinAI for the other 80%, providing AI-generated responses service agents can use to answer members faster and reduce queues.

Read more: https://t.co/wwLfgGCIE9 https://t.co/rcbgCBhN5b

## Stats

- **Views:** 0
- **Likes:** 2,106
- **Shares:** 202
- **Comments:** 93

## Tags

einsteinai, customer360

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