# @ctvnews on TikTok

- **Type:** Video
- **Original URL:** https://www.tiktok.com/@ctvnews/video/7525534982656249144
- **Gondola URL:** https://gondola.cc/posts/32275649-ctvnews-tiktok
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/0e250f2529.jpg
- **Posted:** 2025-07-10T19:19:17.000+00:00
- **Account Owner:** CTVNews (@ctvnews) — https://gondola.cc/ctvnews

## Caption

Metrolinx says it was inappropriate to use artificial intelligence to respond to a customer complaint about GO Transit service from Rogers Stadium following Coldplay’s concert on Monday. The Crown company announced last week three additional southbound GO trains on the Barrie line from Downsview Park GO, where the new 50,000 seat venue is located, to Toronto’s Union Station to get concertgoers into the city after the sold-out show. However, as an X user named Ange pointed out in a tweet directed at GO on Tuesday, the last northbound train leaves Downsview at 11:13 p.m. “We had to leave early the show was still going and (we had to) run and run and just made it on,” they wrote. In response, GO Transit said in a since-deleted tweet: “Sounds like Ange had a dramatic dash to catch that last northbound GO train at 11:13 p.m. That’s cutting it close!” The tweet went on to say that GO Transit’s schedules can vary depending on the line and day, but that it is “always smart to check the latest train times before heading out — especially after events downtown.” Rogers Stadium is located in North York. GO Transit then offered to help Ange look up train times and backup options before telling them: “You go visit our website” for more options. In a statement to CTV News Toronto, Metrolinx said that while all its social media accounts are run exclusively by Metrolinx employees, the GO Transit account is supported by a contract centre vendor to respond to customer queries and, “in this case,” a reply was “inappropriately drafted by our vendor using AI.” “We recognize that we did not meet our customer support standards, and we have provided clear direction to our vendor that AI cannot be used under any circumstances. We apologize for any confusion this might have caused our customers,” a spokesperson said in an email. #news #ctvnews #ontario #tornoto

## Stats

- **Views:** 91,600
- **Likes:** 2,680
- **Shares:** 312
- **Comments:** 48

## Tags

tornoto, ontario, news, ctvnews

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