# @buffer on Instagram

- **Type:** Video
- **Original URL:** https://www.instagram.com/p/DMK6ujIOJ7Z
- **Gondola URL:** https://gondola.cc/posts/32406029-buffer-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/c2d66e5cf1.jpg
- **Posted:** 2025-07-16T13:39:13.000+00:00
- **Account Owner:** Buffer (@buffer) — https://gondola.cc/buffer

## Caption

Incident management at Buffer isn’t just a process, it’s a team mindset; rooted in customer care, cross-functional trust, clear roles, and open communication. 💙

We use incident.io to bring Engineering + Advocacy teams together in real-time — with Comms Leads, shared tooling, and lightweight onboarding that keeps things human and clear. 

🎥 Curious how it works?

Hannah Voice, our Head of Customer Advocacy Operations, breaks it all down here:

#customeradvocacy #incidentmanagement #buffer

## Stats

- **Views:** 115
- **Likes:** 43
- **Shares:** 0
- **Comments:** 3

## Tags

incidentmanagement, buffer, customeradvocacy

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