# @buffer on Instagram

- **Type:** Video
- **Original URL:** https://www.instagram.com/p/DMiI-U1uSP4
- **Gondola URL:** https://gondola.cc/posts/32723318-buffer-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/9c54e3e6f3.jpg
- **Posted:** 2025-07-25T14:05:09.000+00:00
- **Account Owner:** Buffer (@buffer) — https://gondola.cc/buffer

## Caption

Trust isn’t built when everything runs smoothly. It’s built in how we respond when things go off track. 💙

At Buffer, we’ve rethought how we handle incidents: faster fixes, clearer communication, and deeper collaboration between engineering + advocacy.

These moments call for care, transparency, and accountability; because behind every incident is a customer counting on us. 🫶🏼

🎥 Curious how we approached this cross-functional work? Give this video feat. Rafał (raf) and Hannah, from the Engineers and Advocacy respectively, a watch! ↓

#customeradvocacy #incidentmanagement #buffer

## Stats

- **Views:** 325
- **Likes:** 14
- **Shares:** 0
- **Comments:** 3

## Tags

incidentmanagement, buffer, customeradvocacy

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