# @awseventschannel on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=UOEzS0EJXOY
- **Gondola URL:** https://gondola.cc/posts/33287003-awseventschannel-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/b4e3220c71.jpg
- **Posted:** 2025-08-11T14:32:12.000+00:00
- **Account Owner:** AWS Events (@awseventschannel) — https://gondola.cc/awseventschannel

## Caption

Discover how United Airlines leverages Amazon Connect's powerful data foundation to revolutionize their customer experience. In this session, United Airlines demonstrates how they achieve unparalleled data matching, enrichment, and activation capabilities without extensive development.
Learn how Amazon Connect creates a powerful system for optimizing customer interactions and sets new standards in customer data management. Amazon Connect goes beyond traditional Customer Data Platforms (CDPs) and enables personalized experiences across contact centers and beyond.

This session was recorded at Customer Contact Week (CCW) 2025, the world's premier contact center conference attracting over 5,000 attendees annually. To learn more about Amazon Connect, go to https://go.aws/4oto6CI

Learn more about AWS events: https://go.aws/events
 
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ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

#AWSEvents #AmazonConnect #CustomerExperience #CCW2025 #UnitedAirlines #ContactCenter #AWS #CustomerService

## Stats

- **Views:** 113
- **Likes:** 1
- **Shares:** 0
- **Comments:** 0

## Tags

amazonconnect, unitedairlines, aws, contactcenter, customerservice, ccw2025, customerexperience, awsevents

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