# @awseventschannel on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=oRk4pP5o3OY
- **Gondola URL:** https://gondola.cc/posts/33287004-awseventschannel-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/36417b6a81.jpg
- **Posted:** 2025-08-11T14:32:09.000+00:00
- **Account Owner:** AWS Events (@awseventschannel) — https://gondola.cc/awseventschannel

## Caption

Discover how Priceline leverages Amazon Connect to stay ahead in the rapidly evolving landscape of AI-powered customer service. In this insightful session, learn how they've built an adaptable contact center that readily embraces new AI innovations while consistently enhancing customer experience.

Key highlights include: • Implementing real-time analytics for continuous improvement • Leveraging sentiment analysis for better customer understanding • Making data-driven decisions for measurable CX improvements • Seamlessly integrating new AI capabilities
This session is ideal for business leaders and technical decision-makers looking to future-proof their contact centers with AI innovation. To learn more about Amazon Connect, go to https://go.aws/4oto6CI

Learn more about AWS events: https://go.aws/events
 
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ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

#AWSEvents #AmazonConnect #AI #CustomerExperience #ContactCenter #Priceline #AWS #CX #Innovation

## Stats

- **Views:** 99
- **Likes:** 3
- **Shares:** 0
- **Comments:** 0

## Tags

amazonconnect, priceline, aws, innovation, contactcenter, cx, ai, customerexperience, awsevents

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