# @mspowerplatform on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=BszqCjg9f6U
- **Gondola URL:** https://gondola.cc/posts/34334880-mspowerplatform-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/05dc1095bd.jpg
- **Posted:** 2025-04-12T16:00:16.000+00:00
- **Account Owner:** Microsoft Power Platform (@mspowerplatform) — https://gondola.cc/mspowerplatform

## Caption

ABN AMRO Bank had been operating several chatbots but wanted to explore a new platform that would allow them to better implement AI capabilities.

After a competitive RFP process, ABN AMRO transitioned to Microsoft Copilot Studio. The new platform was used to develop AI assistants for both customers and employees. 

The AI agent for customers now supports over 2 million text conversations and 1.5 million voice conversations every year, while the employee agent provides easier access to a wide range of IT-related and other internal resources. 

Click the link below to read the full story:

https://www.microsoft.com/en/customers/story/19754-abn-amro-bank-microsoft-copilot-studio

#Microsoft #CustomerStories #CopilotStudio #ABNAMRO

## Stats

- **Views:** 789
- **Likes:** 20
- **Shares:** 0
- **Comments:** 0

## Credits

| Name | Username | Profile | Role |
| --- | --- | --- | --- |
| Microsoft Power Platform | @mspowerplatform | https://gondola.cc/mspowerplatform | Brand |
| Ronald Cortez | @rally_designco | https://gondola.cc/rally_designco | Motion Designer |
| Ronald Cortez | @rally_designco | https://gondola.cc/rally_designco | Video Editor |

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