# @stewleonards on Instagram

- **Type:** Video
- **Original URL:** https://www.instagram.com/p/DQHeJrTCPeJ
- **Gondola URL:** https://gondola.cc/posts/35990910-stewleonards-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/72e7ef8a1d.jpg
- **Posted:** 2025-10-22T15:36:32.000+00:00
- **Account Owner:** Stew Leonard's (@stewleonards) — https://gondola.cc/stewleonards

## Caption

In 1969, a woman returned sour eggnog to Stew Leonard Sr.
He argued. She left.
That night, Stew's wife told him:

“You didn’t listen — you were wrong.”

The next day, Stew created his company’s core rule:
🪨 Rule 1: The customer is always right.
🪨 Rule 2: If the customer is ever wrong, reread Rule 1.

He even carved it into stone — literally — at every store.
That moment turned a small dairy into a customer-service legend.

#Leadership #CustomerExperience #RetailInnovation #StewLeonards #ServiceExcellence #BusinessGrowth #BrandValues #familybusiness

## Stats

- **Views:** 3,614
- **Likes:** 262
- **Shares:** 0
- **Comments:** 4

## Tags

retailinnovation, leadership, serviceexcellence, familybusiness, brandvalues, stewleonards, customerexperience, businessgrowth

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