# @balkanbrothers.agency on Instagram

- **Type:** Video
- **Original URL:** https://www.instagram.com/p/C9urQEAtIut
- **Gondola URL:** https://gondola.cc/posts/60228210-balkanbrothersagency-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/c50f77ed92.jpg
- **Posted:** 2024-07-22T15:07:00.000+00:00
- **Account Owner:** Balkan Brothers (@balkanbrothers.agency) — https://gondola.cc/balkanbrothers.agency

## Caption

We knew that redesigning a well established and beloved messaging ecosystem would be a challenge, but we are happy to report that we have successfully done it in collaboration with Crisp.

While working on this project, we focused on tackling four major pain points:
• We revamped their mobile app, making it more user-friendly
• We updated the Crisp chatbot
• We improved their Help Desk, which means the customer service works seamlessly
• We amped up the CRM platform, making it easier to manage customer relationships

During our collaboration with Crisp, we aimed to achieve a cohesive visual language across all platforms. The result is a unified user experience, seamlessly blending diverse designs into a coherent look and feel on all platforms.
Check out the full case study on the link in bio.

#Crisp #BBAgency #BalkanBrothersAgency #ProductDesign #SaaS #CRM #Communication #MessagingApp #BusinessMessaging #Chatbot #DesignSystem #UserInterface #UIComponents #UIDesign #UI #DesignInspiration #DesignNews #DesignInspo #DesignTrends #DesigningInspiration #fullserviceagency #chatdesign #messaging #casestudy #designcase

## Stats

- **Views:** 479
- **Likes:** 47
- **Shares:** 0
- **Comments:** 2

## Tags

uidesign, crm, crisp, communication, balkanbrothersagency, productdesign, saas, designinginspiration, messaging, ui, designsystem, chatbot, chatdesign, bbagency, messagingapp, designnews, designinspo, designtrends, businessmessaging, uicomponents, fullserviceagency, designcase, casestudy, designinspiration, userinterface

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