# @meghnadixit_official on Instagram

- **Type:** Image
- **Original URL:** https://www.instagram.com/p/DXEqq57kUIe
- **Gondola URL:** https://gondola.cc/posts/63602915-meghnadixit-official-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/f4fac9e944.jpg
- **Posted:** 2026-04-13T13:06:35.000+00:00
- **Account Owner:** Meghna Dixit (@meghnadixit_official) — https://gondola.cc/meghnadixit_official

## Caption

I’ve been a customer of makemytrip for years. Yesterday, I had an experience I can’t stay quiet about.
Gurugram to Jaipur. Booking confirmed. Tolls included. No route options shown. No expressway add-on at checkout.
Mid-journey, the driver raised a surcharge for the expressway. I called customer support. 
Their own executive told the driver on that same call to take the expressway. He cut her call. 
His boss overrode her. 
And I was taken through an old highway under active construction, with no say in the matter.

I travel solo often. I’m not someone who panics easily.
But there is something particular about being a woman, alone in a car, on a road you didn’t choose, asking a legitimate question and being spoken to like you are the inconvenience. 
For ₹500 that was never disclosed at booking.
A truck cut into our lane. 
Seconds. A bike hit the car an hour later. 
I arrived over 2 hours late.
When you book a cab, there is an unspoken promise fastest route, 
safe journey, 
terms that don’t change mid-trip. 
That promise was broken yesterday.
Your own representative sided with me. 
The system didn’t.
“Sorry ma’am” is not accountability.
Safety before the journey. 
Respect during it. Accountability after.
Tagging for accountability makemytrip_uae  deepkalra__  savaaricarrentals 
#CustomerExperience #SoloWomanTraveler #WomenWhoTravel #TravelSafety #ConsumerRights

## Stats

- **Views:** 0
- **Likes:** 18
- **Shares:** 0
- **Comments:** 10

## Tags

solowomantraveler, travelsafety, womenwhotravel, customerexperience, consumerrights

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