# @deloittedigital on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=Ndjk8XfZL2U
- **Gondola URL:** https://gondola.cc/posts/65046689-deloittedigital-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/f3adf3c9ff.jpg
- **Posted:** 2026-04-15T15:28:35.000+00:00
- **Account Owner:** Deloitte Digital (@DeloitteDigital) — https://gondola.cc/DeloitteDigital

## Caption

What happens when service meets commerce? From Shoptalk, we unpack how agentic AI can bring service and commerce together into a connected customer experience. Hear why the agent can become the new digital storefront, the shift from Customer 360 to Interaction 360, and what it takes to scale: integrated data, fewer silos, faster delivery, clear ROI, and adoption. 

Speakers:  

Shivani Majewski, Managing Director, US Salesforce Retail Lead, Deloitte Digital 

Kevin Hogan, Deloitte Salesforce B2C Commerce Practice Lead, Deloitte Digital 

Devin Kunysz, Sr. Director, Consumer Goods Industry Strategy, Salesforce 

#AgenticAI, #CustomerExperience, #RetailCommerce, #FutureOfCommerce, #ShopTalk2026

## Stats

- **Views:** 145
- **Likes:** 1
- **Shares:** 0
- **Comments:** 0

## Credits

| Name | Username | Profile | Role |
| --- | --- | --- | --- |
| Deloitte Digital | @DeloitteDigital | https://gondola.cc/DeloitteDigital | Advertising Agency |

## Tags

futureofcommerce, shoptalk2026, agenticai, retailcommerce, customerexperience

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