# @salesforce on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=936ghp-D7Lw
- **Gondola URL:** https://gondola.cc/posts/65865684-salesforce-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/c1aca1a132.jpg
- **Posted:** 2026-05-20T17:46:00.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

Most AI agents are unpredictable. Two Agentblazers found a way to fix that. In this Agentforce Demo Day session, discover how they use Agent Script to control exactly what their agents do — and when. From multi-agent coordination to seamless human escalation, you'll walk away knowing how to build agents that actually do what you designed them to do.

*Timestamps:*
00:00 - Salesforce Agentforce Fan Caddie Overview   
01:11 - Architecting Multi-Agent Sub-Agent Systems   
01:36 - Personalizing Agent Script with Live User Location Variables   
02:54 - Inside Agentforce Builder: Setting Personalization Tokens   
04:17 - Deterministic Reasoning for Enterprise Business Segments   
05:32 - Agent Script Deep Dive: Script View Configuration   
05:54 - Orchestrating Sub-Agents via the Agent Router   
07:31 - Building Seamless AI Agent to Human Escalation Paths   
09:10 - Context Handoff and Automated AI Case Summaries   
10:03 - Core KPIs: Tracking Autonomous Latency and Case Containment   

UP NEXT: https://youtu.be/3GQf_K42pAg

VIRTUAL TRAINING (how to build your own agent): https://www.salesforce.com/plus/experience/agentforce_demo_day_-_how_innovative_teams_ship_ai_agents

*Resources & Links*
Learn more about Agentforce: https://www.salesforce.com/agentforce
Read about Agent Script open-source rules: https://www.salesforce.com/agentforce/agent-script
Explore Agentforce Builder features: https://www.salesforce.com/agentforce/builder
How to optimize your data foundations with Data Cloud: https://www.salesforce.com/data/data-cloud
Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe 

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#Salesforce #AgenticEnterprise #DigitalTransformation #AIAgents #AgentScript

Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe

Learn more about Salesforce: https://www.salesforce.com
Twitter: https://www.twitter.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
Instagram: https://www.instagram.com/salesforce
Facebook: https://www.facebook.com/salesforce

About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.

Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

## Stats

- **Views:** 1,579
- **Likes:** 24
- **Shares:** 0
- **Comments:** 3

## Tags

digitaltransformation, salesforce, aiagents, agenticenterprise, agentscript, 1

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