# @microsoftdynamics365 on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=IBANxFyD_mc
- **Gondola URL:** https://gondola.cc/posts/66501202-microsoftdynamics365-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/98a5bcdfa4.jpg
- **Posted:** 2026-06-10T22:00:01.000+00:00
- **Account Owner:** Microsoft Dynamics 365 (@microsoftdynamics365) — https://gondola.cc/microsoftdynamics365

## Caption

In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava show how AI-powered service agents in Dynamics 365 Customer Service can help turn successful case resolutions into reusable knowledge.

Watch the whole episode: https://aka.ms/D365CS-Agents

#MicrosoftDynamics365 #AgenticCX #AgenticCRM

## Stats

- **Views:** 364
- **Likes:** 5
- **Shares:** 0
- **Comments:** 0

## Tags

microsoftdynamics365, agenticcx, agenticcrm

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