# @microsoftdynamics365 on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=OLVjRl9LQq4
- **Gondola URL:** https://gondola.cc/posts/66501205-microsoftdynamics365-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/e76d6428b8.jpg
- **Posted:** 2026-06-10T16:02:49.000+00:00
- **Account Owner:** Microsoft Dynamics 365 (@microsoftdynamics365) — https://gondola.cc/microsoftdynamics365

## Caption

In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI.

Watch the whole episode: https://aka.ms/D365CS-Agents

#MicrosoftDynamics365 #AgenticCX #AgenticCRM

## Stats

- **Views:** 250
- **Likes:** 1
- **Shares:** 0
- **Comments:** 0

## Tags

microsoftdynamics365, agenticcx, agenticcrm

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