# @youngandprofiting on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=Tqgbu0VF-1Y
- **Gondola URL:** https://gondola.cc/posts/66773429-youngandprofiting-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/1e4844d17d.jpg
- **Posted:** 2026-06-15T19:53:03.000+00:00
- **Account Owner:** Young and Profiting (@youngandprofiting) — https://gondola.cc/youngandprofiting

## Caption

Customer experience and AI customer service are changing business, but Will Guidara says human connection is the real competitive advantage.

In this episode, Will Guidara and Hala discuss how to improve customer experience, strengthen leadership skills, boost employee engagement, and increase customer retention through unreasonable hospitality. Will shares how to balance AI customer service with human connection, empower teams, and create unforgettable moments that turn customers into loyal fans.

#customerexperience #leadershipskills #youngandprofiting

In this episode, Hala and Will will discuss:

(00:00) Introduction
(02:02) AI Customer Service and the Future of Hospitality
(05:07) Customer Experience vs. Service: The Key Difference
(10:49) The Leadership Strategy That Took EMP From Last to #1
(14:55) Mapping Every Customer Touchpoint
(21:58) Turning Transactions Into Memorable Customer Experiences
(28:27) Balancing Operational Excellence and Hospitality
(33:50) Building Team Culture Through Shared Language
(37:48) Will Guidara’s Leadership and Hospitality Principles
(46:36) Scaling Customer Experience Through Pattern Recognition
(54:31) How Leaders Can Empower Employee Engagement
(01:03:15) Turning Business Mistakes Into Customer Loyalty
(01:08:03) Giving Feedback and Inspiring High-Performing Teams

Will Guidara is a restaurateur, speaker, and bestselling author of Unreasonable Hospitality. As the former co-owner of Eleven Madison Park, he helped lead the restaurant to three Michelin stars and the title of World’s Best Restaurant. His work has since redefined hospitality as a core leadership and business strategy across industries. Will is also a co-producer on the Emmy Award-winning series The Bear.

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🗣️ Resources Mentioned 🗣️

Will’s Book, Unreasonable Hospitality: bit.ly/WG-UHosp  
Will’s Book, The Field Guide: bit.ly/WG-FieldGuide 
Will’s Website: unreasonablehospitality.com
Will’s Instagram: instagram.com/wguidara/ 
Will’s LinkedIn: linkedin.com/in/willguidara/

✨Active Deals✨ - https://youngandprofiting.com/deals  

🌐Key YAP Links🌐
Reviews - https://ratethispodcast.com/yap 
Youtube - https://youtube.com/c/YoungandProfiting 
LinkedIn - https://linkedin.com/in/htaha/ 
Instagram - https://instagram.com/yapwithhala/ 
Social + Podcast Services: https://yapmedia.com 
Transcripts - https://youngandprofiting.com/episodes-new 


🌟🌟🌟🌟🌟🌟

Young and Profiting with Hala Taha is the must-listen podcast for anyone who is hardcore into entrepreneurship. Hosted by Hala Taha, a self-made entrepreneur and marketing expert, this top-ranked show features mini-masterclasses with business icons and entrepreneurs like GaryVee, Alex Hormozi, Mel Robbins, Tom Bilyeu and Codie Sanchez. 

Listen to YAP to profit in all aspects of life - from boosting sales and beating algorithms, to brain hacks and biohacking. Whether you’re launching a startup, scaling your business or simply wanting to expand your sales and marketing skills, each episode delivers actionable advice that WILL help you profit in life. If you want the motivation to level up your entrepreneurship game and work hard - while still prioritizing your mental and physical health - then Listen, Learn and Profit with Young and Profiting Podcast!

Make sure to hit the ‘subscribe’ button, and don’t forget to click the bell icon. 
➡️ YouTube: https://youngandprofiting.co/yap-youtube

For sponsorship inquiries, please contact NETWORK+YAP@Yapmedia.com

Enjoy the show!

## Stats

- **Views:** 105,548
- **Likes:** 85
- **Shares:** 0
- **Comments:** 20

## Tags

youngandprofiting, leadershipskills, 1, customerexperience

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