# @mspowerplatform on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=tcROrBKejmo
- **Gondola URL:** https://gondola.cc/posts/66989677-mspowerplatform-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/7ecd77c2e0.jpg
- **Posted:** 2026-06-23T19:00:09.000+00:00
- **Account Owner:** Microsoft Power Platform (@mspowerplatform) — https://gondola.cc/mspowerplatform

## Caption

When inquiries come in from multiple channels, keeping everything organized is a challenge. Discover what’s possible when a customer service team unifies their work with Microsoft Power Apps, Microsoft Copilot Studio, and Microsoft 365 Copilot.

In this video, see what it looks like to:

* Build a governed workspace in Power Apps where every case is captured, tracked, and resolved
* Deploy agents in Copilot Studio to monitor every channel and route inquiries to the right team
* Give reps quick summaries and tailored responses that match company tone — powered by Microsoft 365 Copilot
* Imagine your team saving significant time and resources, while customers receive faster, more accurate follow-up.

Learn more about Microsoft Power Platform below: 
https://www.microsoft.com/en-us/power-platform

#PowerPlatform #PowerApps #CopilotStudio #Microsoft365 #Copilot

## Stats

- **Views:** 418
- **Likes:** 4
- **Shares:** 0
- **Comments:** 0

## Tags

copilot, microsoft365, copilotstudio, powerapps, powerplatform

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