# @deloittedigital on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=y0z2nYWrxT8
- **Gondola URL:** https://gondola.cc/posts/67031713-deloittedigital-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/b24c3ef129.jpg
- **Posted:** 2026-06-21T14:15:30.000+00:00
- **Account Owner:** Deloitte Digital (@DeloitteDigital) — https://gondola.cc/DeloitteDigital

## Caption

Laura Thornton of General Motors reflects on analog experiences, digital frustration, and why human connection still matters in customer experience.  

This clip shares her perspective on balancing AI with high-touch brand interactions.  

Watch the full Marketing Beyond episode for more.  

#Shorts #CustomerExperience #AI #HumanConnection

## Stats

- **Views:** 77
- **Likes:** 0
- **Shares:** 0
- **Comments:** 0

## Credits

| Name | Username | Profile | Role |
| --- | --- | --- | --- |
| Deloitte Digital | @DeloitteDigital | https://gondola.cc/DeloitteDigital | Advertising Agency |

## Tags

humanconnection, ai, customerexperience, shorts

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