# @asotu on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=1ebcf_pj5jc
- **Gondola URL:** https://gondola.cc/posts/68728056-asotu-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/3479cf20b9.jpg
- **Posted:** 2026-07-13T18:31:23.000+00:00
- **Account Owner:** ASOTU | More Than Cars (@asotu) — https://gondola.cc/asotu

## Caption

Your website is now officially better at booking service than your people.

The 2026 Pied Piper study confirmed it. For the first time, dealership websites (71/100) outperformed phone scheduling (61/100) for effectiveness.

Customers aren't abandoning the phone because they hate talking. They're abandoning a process that is failing them.

The best-performing dealer groups in the study didn't have a magic AI solution. They focused on process.

They removed friction.

How many clicks does it take to book a simple oil change on your website?

Watch the full episode on our channel.

## Stats

- **Views:** 9
- **Likes:** 0
- **Shares:** 0
- **Comments:** 0

## Credits

These are the roles credited on Gondola. Credits may be incomplete.
A brand, account owner, or featured person is not necessarily the creator.

| Name | Username | Profile | Role |
| --- | --- | --- | --- |
| Rob Downes | @designedbydownes | https://gondola.cc/designedbydownes | Graphic Designer |
| Rob Downes | @designedbydownes | https://gondola.cc/designedbydownes | Senior Social Media Manager |
| Rob Downes | @designedbydownes | https://gondola.cc/designedbydownes | Creator |
| Rob Downes | @designedbydownes | https://gondola.cc/designedbydownes | Creative |

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