# @newsweek on Instagram

- **Type:** Video
- **Original URL:** https://www.instagram.com/p/DbvIcKfAI4R
- **Gondola URL:** https://gondola.cc/posts/68794023-newsweek-instagram
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/488807f082.jpg
- **Posted:** 2026-08-07T11:00:50.000+00:00
- **Account Owner:** Newsweek (@newsweek) — https://gondola.cc/newsweek

## Caption

✨ Is AI making mass personalization possible?

Imagine delivering highly personalized customer experiences at scale, without dramatically increasing costs.

According to Adrian McDermott, we're entering an era of "AI intelligence abundance," where businesses can better understand customers and remove friction from every interaction.

The result? Stronger relationships and better customer experiences.

🎥 Watch the full conversation at the link in our bio.

#AI #Personalization #CustomerExperience #CX #Zendesk #DigitalTransformation #Innovation

## Stats

- **Views:** 2,883
- **Likes:** 18
- **Shares:** 0
- **Comments:** 0

## Tags

personalization, digitaltransformation, zendesk, innovation, cx, ai, customerexperience

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