# @salesforce on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=EIJ4Wrf5OxA
- **Gondola URL:** https://gondola.cc/posts/70944158-salesforce-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/0062d8d636.jpg
- **Posted:** 2026-09-18T19:45:22.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

See how telecommunications leaders are turning AI innovation into measurable revenue with Salesforce and Agentforce. Discover how the latest agentic AI and headless capabilities can help telcos create smarter customer experiences, streamline operations, and drive growth across every touchpoint. Learn how industry leaders are balancing AI speed, trust, and precision while using automation and connected experiences to improve engagement, increase efficiency, and unlock new revenue opportunities.

Learn more about Salesforce for Communications: https://www.salesforce.com/communications/
Check out our agentic AI guide: https://www.salesforce.com/agentforce/what-is-agentic-ai/
Learn more about Agentforce: https://www.salesforce.com/agentforce/

Timestamps:
0:00 AI transformation in telco
2:57 Overcoming industry complexity
7:10 AT&T's journey with AI
10:56 Retail transformation stories
17:01 Demonstrating customer acquisition
20:42 KPN's business expansion
28:04 Competitive market strategy
32:04 Telstra's operational insights
37:01 Driving customer retention
43:16 Closing remarks
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This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise.

Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI
Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 
Continue your learning journey on Salesforce+: https://www.salesforce.com/plus
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
_______

#Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26

Learn more about Salesforce: https://www.salesforce.com 
Twitter: https://www.twitter.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
Facebook: https://www.facebook.com/salesforce 
Instagram: https://www.instagram.com/salesforce 

About Salesforce:
Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.

Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

## Stats

- **Views:** 951
- **Likes:** 6
- **Shares:** 0
- **Comments:** 0

## Tags

salesforce, dreamforce2026, agenticenterprise, dreamforce, 1, df26, agenticcrm

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