# @microsoftdynamics365 on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=kj8BbZpgKFs
- **Gondola URL:** https://gondola.cc/posts/71022953-microsoftdynamics365-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/04e2b22bea.jpg
- **Posted:** 2026-09-23T15:00:18.000+00:00
- **Account Owner:** Microsoft Dynamics 365 (@microsoftdynamics365) — https://gondola.cc/microsoftdynamics365

## Caption

What does it take to move from AI experimentation to meaningful business impact?
In this episode of AI in Action, Microsoft executive Bryan Goode speaks with Jeff Dunmall, Managing Director at HSO, about how the organization uses a “customer zero” approach to put AI and agents to work before bringing solutions to customers. Their conversation covers HSO’s implementation approach, lessons learned, results so far, and what this experience signals for the future of business.

What you’ll hear:
• The business need that shaped HSO’s AI strategy
• How HSO moved from idea to implementation across product development, expenses, and order processing
• The outcomes, lessons, and next steps leaders should consider, including a 62.5% reduction in product development time

Guest: Jeff Dunmall, Managing Director, HSO

About AI in Action: AI in Action is a Microsoft series exploring how customers, partners, and technology leaders are putting AI and agents to work across business applications, workflows, and data. Through candid conversations, Bryan connects real implementation lessons with a forward-looking view of how work and business are changing.

For more about Microsoft AI solutions visit: https://msft.it/6053adjDb

Watch more AI in Action conversations and subscribe for new episodes. https://msft.it/6054adjDj

#MicrosoftAI #AgenticAI

## Stats

- **Views:** 811
- **Likes:** 13
- **Shares:** 0
- **Comments:** 0

## Tags

microsoftai, agenticai

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