# @salesforce on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=p0r8ELkRmdI
- **Gondola URL:** https://gondola.cc/posts/73411156-salesforce-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/b55a115dce.jpg
- **Posted:** 2026-09-15T23:20:40.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

Move beyond traditional IT and HR support queues with AI agents that proactively resolve employee requests wherever work happens. Discover how Salesforce helps organizations automate service delivery, improve uptime, reduce support costs, and keep employees productive around the clock. See how AI-powered employee service can streamline IT and HR operations, solve common issues faster, and create a more responsive workplace experience at scale.

Learn how to transform IT & HR service with agentic AI: https://www.salesforce.com/service/employee-service-management/
Check out our guide to AI agents: https://www.salesforce.com/agentforce/ai-agents/
Learn more about Agentforce: https://www.salesforce.com/agentforce/

Timestamps
00:00:06 - Introduction to IT & HR Service Cloud
00:02:56 - The AI Productivity Paradox & Core Foundation
00:07:48 - Meet Paige: Employee HR & IT Service Agent
00:11:05 - Autonomous Employee Onboarding Demo
00:13:19 - Intelligent Benefits Assistance in Slack
00:14:21 - Customer Story: Police Service Transformation
00:22:16 - Introducing Coworker for IT & HR Operations
00:25:14 - Infrastructure Dynamic Discovery & Incident Investigation
00:28:43 - IT Leadership: TCO, Compliance & Asset Management
00:33:17 - Skills Gap Analysis & Workforce Upskilling Plan
00:34:51 - Cornerstone Partnership: Human + AI Strategy
00:40:50 - Admin Workspace: Agentforce Setup & Observability
00:45:33 - Closing Remarks & How to Get Started
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This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise.

Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI
Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 
Continue your learning journey on Salesforce+: https://www.salesforce.com/plus
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
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#Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 #CRM #aicrm 

Learn more about Salesforce: https://www.salesforce.com 
Twitter: https://www.twitter.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
Facebook: https://www.facebook.com/salesforce 
Instagram: https://www.instagram.com/salesforce 

About Salesforce:
Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.

Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

## Stats

- **Views:** 11,135
- **Likes:** 31
- **Shares:** 0
- **Comments:** 3

## Tags

aicrm, crm, salesforce, dreamforce2026, agenticenterprise, dreamforce, 1, df26, agenticcrm

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