# @salesforce on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=r0shinbCFFQ
- **Gondola URL:** https://gondola.cc/posts/73412071-salesforce-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/892c02f234.jpg
- **Posted:** 2021-10-04T17:00:24.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

Want to store customer data in one place? Karen Alvarado, VP of Retail Banking at OneUnited Bank, shares how her team organizes customer data with a single source of truth, and cross-trains so any staff member can help any customer -- courtesy of Service Cloud.

#Salesforce #SimplyPut #OneUnitedBank

Watch more episodes of Simply Put on Salesforce+: https://www.salesforce.com/plus

Simply Put: Discover how these companies used Salesforce technology to revolutionize their business and customer needs.

0:00 - Simply Put, VP of Retail Banking at OneUnited Bank 
0:20 - Intro
1:06 - Karen Alvarado’s authentic experience
2:00 - How Salesforce assists OneUnited Bank’s customers
3:32 - Tip #1: Compassion is service
4:04 - Tip #2: Learn from history
5:18 - Tip #3: Speed up the teamwork
5:41 - Tapping the potential of customers

Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe

Learn more about Salesforce: Website: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce

About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

## Stats

- **Views:** 458,023
- **Likes:** 24
- **Shares:** 0
- **Comments:** 0

## Tags

3, 2, simplyput, salesforce, oneunitedbank, 1

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