# @salesforce on YouTube

- **Type:** Video
- **Original URL:** https://youtube.com/watch?v=6Dsby-OaWdg
- **Gondola URL:** https://gondola.cc/posts/73412077-salesforce-youtube
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/67c72eab10.jpg
- **Posted:** 2021-10-04T17:00:02.000+00:00
- **Account Owner:** Salesforce (@salesforce) — https://gondola.cc/salesforce

## Caption

Rochelle Hinds, VP of Social Media at OneUnited Bank, shares how Service Cloud allowed her team to better understand their social community, and how it helped when OneUnited Bank acquired 60,000 new customers during the COVID-19 pandemic.

#Salesforce #SimplyPut #OneUnitedBank

Watch more episodes of Simply Put on Salesforce+: https://www.salesforce.com/plus

Simply Put: Discover how these companies used Salesforce technology to revolutionize their business and customer needs.

0:00 - Intro
1:09 - Simply Put, VP of Social Media at OneUnited Bank
2:17 - How Salesforce helped OneUnited Bank acquire 60K customers
3:40 - Tip #1: Make service personal
4:24 - Tip #2: Help customers help themselves
5:42 - Tip #3: Swarm for volume
6:04 - Empowering the black community

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About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

## Stats

- **Views:** 461,903
- **Likes:** 17
- **Shares:** 0
- **Comments:** 2

## Tags

2, simplyput, salesforce, oneunitedbank, 1, 3

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