# @howardruns on Twitter/X

- **Type:** Text
- **Original URL:** https://twitter.com/howardruns/status/2115073993078132876
- **Gondola URL:** https://gondola.cc/posts/78868780-howardruns-twitter
- **Thumbnail:** https://img.gondola.cc/tr:w-,h-,fo-auto/postThumbnails/f3c2e2c345.jpg
- **Posted:** 2026-10-27T13:31:50.000+00:00
- **Account Owner:** Howard Bailey (@howardruns) — https://gondola.cc/howardruns

## Caption

Any @Fidomobile customer trying to contact @RogersHelps for #TechSupport, to avoid @Rogers #AI-driven #IVR, from automatically shunting you to @FidoSolutions, when the system recognises that you are with #Fido, …

… respond, “No,” when asked if you were calling about number [your Fido cell no. will be spoken].

One hour 12 minute wait before I was connected to a HUMAN on Sunday.

Rogers technical support, please call me back about this unresolved issue.

The agent that I spoke with two days ago:

- refreshed my #Cellular network settings on your back end.

- had me reset the #Network settings on my @Apple #iPhone

## Stats

- **Views:** 132
- **Likes:** 0
- **Shares:** 0
- **Comments:** 1

## Credits

No public credits are recorded here. This does not identify who made the post.

## Tags

fido, cellular, iphone, techsupport, ai, ivr, network

---
Copyright (c) Gondola