Gondola

Location: Denver, CO or New York, NY
Team: Customer Success
Reports to: VP of Go-To-Market

About Gondola

Gondola is the system of record for creative work. We help brands, agencies, and creators understand what content works, who made it, and where to invest. Powered by a proprietary credit graph that links millions of posts to tens of thousands of verified creators, Gondola replaces scattered spreadsheets and Slack threads with clear dashboards for campaigns, performance analytics, and creator portfolios. Teams use Gondola to move faster, make data-backed decisions, and scale high-quality output with flexible networks of freelancers and creators.

The Role: Customer Success Manager
As a Customer Success Manager at Gondola, you will play a critical role in supporting our growing customer base, with a focus on driving adoption, performance, and long-term value. You will work closely with a mix of customers, from fast-moving startups to global brands, helping them get the most out of Gondola’s platform.
This is a hands-on, relationship-driven role where you will guide customers through onboarding, share best practices, analyze performance, and serve as their strategic partner. You will help customers achieve success across creator campaigns, content operations, and attribution workflows.
You will collaborate cross-functionally with product, marketing, sales, and support to ensure every customer, big or small, sees clear value from Gondola.

What You’ll Do:
Own relationships with a portfolio of customers, including creative agencies, brand teams, sports organizations, and freelancers
Lead onboarding sessions and ongoing check-ins to ensure customers are set up for long-term success
Drive platform adoption through proactive support, education, and performance reviews
Analyze customer usage and content performance data to identify opportunities, surface risks, and improve outcomes
Run success planning sessions, training workshops, and regular performance check-ins
Work cross-functionally to resolve customer issues, route feedback to product, and shape platform improvements
Collaborate with the sales team to identify expansion opportunities and ensure smooth renewals
Maintain documentation of customer goals, key contacts, meeting notes, and health metrics in internal tools
Champion customer needs internally to help shape the future of the product and overall customer experience

What We’re Looking For:
2–4 years of experience in customer success, account management, or client services at a SaaS, media, or marketing technology company
Passion for the creator economy, digital media, and creative industries
Ability to build strong, trusted relationships across different types of customers—from creators to executives
Strong communication and presentation skills, with experience running client meetings and workshops
Analytical mindset and comfort with interpreting customer data and content metrics
Proactive, organized, and able to manage multiple customers and projects at once
Comfortable working in a startup environment with evolving processes and lots of collaboration
Experience using tools like Notion, Slack, Salesforce, or similar CRM or customer success platforms
Bonus: background in influencer marketing, brand partnerships, or creative production

Why Join Gondola?
Help shape the future of creative work with a mission-driven team
Work with some of the most creative brands, agencies, and creators in the world
Be part of a fast-growing startup building the future of content authenticity
Own a critical function at the intersection of creativity, influence, and analytics
Excited about this opportunity?
You don’t need to meet every single requirement to apply. If you’re passionate about our mission and eager to help customers succeed, we’d love to hear from you.

Pay Range
$65,000-$75,000 + Bonus and Generous Benefits


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Job Description