Long Island Ducks

Great South Bay Hospitality, the concessions arm of the Long Island Ducks, is seeking a hands-on hospitality leader to oversee premium suite service, party deck catering execution, and restaurant floor service at Fairfield Properties Ballpark. This role focuses on game-day execution of established processes to deliver exceptional guest experiences, ensure food quality and presentation, and lead front-of-house teams across premium areas.  
  
This is a seasonal position that runs from April through September.

Key Responsibilities
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·       Confirm and execute catering orders for luxury suites and party decks (phone/online orders; deadlines; accuracy).

·       Communicate orders and updates clearly to the kitchen; monitor timing, quality, and presentation.

·       Schedule and assign suite servers and restaurant floor servers; ensure coverage and adjust staffing in real time.

·       Lead pre-shift huddles, set service expectations, and monitor service flow during events.

·       Resolve guest concerns quickly and professionally; document recoveries and follow-up items.

·       Coach, train, and support staff on VIP etiquette, service standards, and food safety.

·       Maintain accurate schedules, assignments, and post-event notes to drive continuous improvement.

Qualifications
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·       2+ years of hospitality or food service leadership experience (stadium or premium venue preferred).

·       Strong scheduling, communication, and guest recovery skills.

·       Comfortable leading teams in a high-volume, fast-paced environment.

·       Proficiency with basic office software and scheduling tools.

·       Availability for all scheduled home game dates; nights/weekends required.  
  

Skills & Competencies
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·       Leadership and team coordination

·       Customer service excellence

·       Problem-solving under pressure

·       Food quality and presentation standards

·       Attention to detail in premium environments

  
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Premium Suites and Restaurant Service Manager

Long Island Ducks

@liducks

Job Description