NJ/NY Gotham FC

NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women’s Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ. At Gotham FC, we don’t just play soccer; we set trends, challenge the status quo, and lead with bold creativity. While our roots are grounded in the tradition of the beautiful game, everything else about us is fiercely original. We’re here to redefine expectations, break boundaries, and build something that hasn’t been done before. If you’re ready to push the limits and make an impact, you belong at Gotham FC.

**The Role:**

As the CRM & Operations Analyst, you will play a critical role in driving data-informed decision-making within our organization. In this role, you will focus on data hygiene, system alignment, and reporting to support ticketing, marketing, and business intelligence.You’ll collaborate with various departments to optimize customer relationship management (CRM) and business intelligence tools to enhance sales lead generation and provide actionable insights through data segmentation and reporting.

**Key Responsibilities:**

* Segment and assign leads in CRM, manage scoring and prospect tracking
* Perform CRM data hygiene: maintain and update contact records in HubSpot\*\*,\*\* including deduplication, tagging, and syncing fields across platforms
* Provide CRM user training, support, and documentation
* Reconcile and validate fan and sales data across CRM, ticketing systems, and BI tools
* Manage and report on ticketing platforms, including Ticketmaster and Sports Illustrated Tickets
* Create ad hoc and recurring reports using Excel, HubSpot, or BI tools (e.g. Tableau)
* Identify cross-channel behavior trends to improve outreach and ticket strategies
* Work with data warehouse to analyze and query data across multiple platforms
* Develop dashboards and visualizations in business intelligence tools (e.g. Tableau) to drive revenue growth and improve operational efficiency

**Qualifications:**

* Bachelor’s degree in Business, Finance, Data Analytics, Statistics, Economics, or a related field. 
* 1-2 years of experience in CRM, business strategy, analytics, or a related field.
* Experience in the sports industry is a plus.
* Experience working with CRM tools (Salesforce, HubSpot, etc.).
* Experience working with business intelligence and data visualization tools (e.g., Excel, Tableau, Power BI).
* Experience working in SQL and R or other statistical programming language preferred.
* Passion for sports and understanding of the unique dynamics of the industry.

**Capability & Other Characteristics:**

* Highly detail-oriented with a strong sense of ownership over data quality.
* Excellent quantitative and analytical skills.
* Ability to manage multiple projects simultaneously and meet tight deadlines.
* Strong interpersonal skills and ability to build relationships across all levels of the organization.
* Legally authorized to work in the United States. 

**Location:** 

Based at Gotham FC’s business office, which is located at 15 Exchange Place Jersey City, New Jersey, on a hybrid working schedule which consists of three core in-office/in-person days (Tuesday, Wednesday, and Thursday) and two non-core days (Monday and Friday), with the option of being in the business office or remote. Ability to attend all home games and any mandatory events as well as away games, as necessary.  A willingness to travel for other business-related needs, as they arise. Ability to work at the team’s soccer operations office in Whippany, New Jersey, as needed. Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC’s offices, practice facility and Sports Illustrated Stadium.

\*\*\*\*

Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented.  We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. 

**Job type:**  Full-time Exempt position 

**Salary range:**  $40,000 - $60,000 annually

**Benefits**: Medical, Dental & Vision benefit plans available for Employee and Family, Employee funded 401(k) option

This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC.

This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization. 

The existence of this job description does not modify the employee’s “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.

CRM & Operations Analyst

NJ/NY Gotham FC

@GothamFC

Job Description