The Department of Transportation (DOT) is scrutinizing major U.S. airlines’ frequent flyer programs for potential deceptive or unfair practices, it said Thursday.
“We plan to carefully review complaints regarding loyalty programs and exercise our authority to investigate airlines for unfair and deceptive practices that hurt travelers as warranted,” the department told The Hill in an emailed statement. “DOT officials are actively meeting with U.S. airlines and gathering more information on this issue.”
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