Unpopular Opinion: More clicks can sometimes deliver a better customer journey. š¤Æ
UX designers all know about the "three-click ruleā (users should be able to complete a task or find information on a website in 3 clicks or less). Well, our unpopular opinion is that sometimes, taking a few extra clicks can actually make for a smoother user journey.
When it comes to complex purchases and decision-making processes, breaking down the task into smaller, more manageable steps can make the overall experience much more enjoyable!
What do you think?
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