A broken AC unit leads to hours on hold, multiple service calls, and days of waiting for parts. This common scenario highlights a fundamental problem in IoT device management: the disconnect between device data and service response. AWS Solutions Architects Judith Joseph and DC walk through a practical implementation that bridges this gap. The demonstration shows how to: * Collect and analyze device telemetry data * Detect equipment anomalies before failure * Automate service ticket creation using Generative AI * Route technical information to field teams * Enable predictive maintenance The solution combines AWS IoT Core for device connectivity, Amazon Bedrock for intelligent processing, and Amazon SageMaker for anomaly detection. Through a live demo, you'll see how real-world device data flows through the system, triggering automated responses and providing actionable insights. In this segment you’ll learn about this solution’s: * Architecture and component interaction * MQTT prot...