When the economic disruption from COVID-19 and the resulting shutdowns began in early 2020, Colorado’s unemployment system was so overwhelmed that it struggled to handle the flood of applications.
Even as the economy began to bounce back and the number of claims declined, complaints about the bureaucracy unemployed Coloradans must negotiate to pay their bills haven’t subsided.
Delays in processing claims have been linked to several factors, including high claim volumes and challenges with the labor department’s new computer system, which has led to a backlog due to difficulties with ID verification.
Nearly 100 people have reached out to The Denver Post over the past few months to share their experiences and concerns about the system. Read their stories at the link in our bio.
📝: Jessica Alvarado Gamez, The Denver Post
📷: Hyoung Chang and Helen H. Richardson, The Denver Post // hyoung_ccc helenhrichardson
📈: Kevin Hamm, The Denver Post
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