A day after SpaceX reportedly fixed Starlink's worldwide outage, some subscribers say they still can't connect – to the internet or the company's notoriously lackluster customer service.
The continued service interruptions are confusing customers because SpaceX declared the outage was over 2.5 hours after it began. It's unclear what the fix is for those who continue to have issues, but one person says they "just kept rebooting it, and it finally kicked in." Another person said they "Did a factory reboot and two updates."
The company's customer service is known for being inconsistent. After years of complaints about a system that required people to submit a customer support ticket through the app or their
Starlink.com account, Starlink last year finally opened a customer support phone number for subscribers in the US and Canada.
#starlink #outage #elonmusk #technews