A police officer. A white supremacist. A moment that changed everything. Jason Hinojosa is a longtime law enforcement leader—now serving as a police captain at the University of Utah and sitting on Salt Lake City’s Racial Equity in Policing Commission. He’s dealt with everything from gang violence to direct threats against his own family. But nothing prepared him for the moment a man he’d known since he was a teenager, covered in racist tattoos and threatening to kill Jason and his family, opened the door and immediately broke down, saying, “This isn’t me.” That moment didn’t erase the threat or the harm, but it pushed Jason to ask: What kind of pain leads someone to that place? And what would it take to pull them out? “Law enforcement absolutely requires empathy and tenderness,” Jason says. Not as a vague ideal, but as a necessary skill. Public safety isn’t just about arrests—it’s about real conversations, active listening, and treating people like they still matter, even when they...