Discover how Priceline leverages Amazon Connect to stay ahead in the rapidly evolving landscape of AI-powered customer service. In this insightful session, learn how they've built an adaptable contact center that readily embraces new AI innovations while consistently enhancing customer experience. Key highlights include: • Implementing real-time analytics for continuous improvement • Leveraging sentiment analysis for better customer understanding • Making data-driven decisions for measurable CX improvements • Seamlessly integrating new AI capabilities This session is ideal for business leaders and technical decision-makers looking to future-proof their contact centers with AI innovation. To learn more about Amazon Connect, go to go.aws/4oto6CI Learn more about AWS events: go.aws/events Subscribe: More AWS videos: bit.ly/2O3zS75 More AWS events videos: bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringin...