Is your accountant vital to you and your business? They should be. This is what we aspire to be to our clients.
@amandacwatts author of The Pioneering Practice suggests that accountants follow the VITAL acronym to ensure delivery of quality services to clients.
So what does being V.I.T.A.L. involve?
VALUED: your customer considers you important or beneficial
IMPACTFUL: have a positive impact or effect on your customer
TRUSTED: be regarded as trustful and reliable
AGILE: be able to move quickly and easily; to adjust position to suit the client’s needs
LUCRATIVE: help clients achieve a good outcome from their business.
The above is something we often refer to in order to ensure we're ticking boxes for all our clients.
So, ask yourself, is your accountant vital?
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