"It's been an absolute consumer nightmare" 82 E-ZPass agents handling 15,000+ calls a day. Drivers calling Maryland E-ZPass can expect to wait around 90 minutes to speak with a customer service representative. The Maryland Transportation Authority (MDTA) attributed the delays to staffing shortages and high call volumes. mallorybrookes has been following the E-ZPass debacle. Stay tuned for part 2. #ezpass #maryland #update #consumer #commute #driver #drive #baltimore