BALTIMORE — Drivers calling Maryland E-ZPass can expect to wait around 90 minutes to speak with a customer service representative.⁠ ⁠ The Maryland Transportation Authority (MDTA) attributed the delays to staffing shortages and high call volumes.⁠ ⁠ When MDTA switched to a new customer service vendor in April, there were 160 call center agents. Staffing levels then fell to 60 agents by August.⁠ ⁠ ⁠ Click the link in our bio to read more!⁠ ⁠ #economy #ezpass #driving #tolls #calling #phone #communication #customerservice #jobs #driving⁠