BALTIMORE — During the COVID-19 pandemic, cruise lines were ordered not to sail. Passengers’ trips were canceled, however, not all received refunds. Many customers told WMAR-2 News they were issued credits.⁠ ⁠ While the U.S Department of Transportation has clear guidelines on when airlines must issue refunds, the rules are more ambiguous when it comes to cruise lines.⁠ ⁠ “Each and every line had a different policy, so what we did is we worked with the Department of Transportation and we mirrored a lot of their refund policies so that we could standardize it across the board,” said Federal Maritime Commissioner Louis Sola.⁠ ⁠ Click the link in our bio to read more!⁠ ⁠ #government #refunds #covid19 #transportation #cruises mallorybrookes