Instead of being out with friends at 10:30 p.m. on a Saturday night in January, senior triplets Adam, Chris and Reid Minto sat hunched over their laptops in the family living room with their parents.
“Adam, have you tried yet?” Page refresh. “I’m trying, Chris are you in?”
“No, reload again.”
Five computers were open to the same online form: the Free Application for Federal Student Aid, that was redesigned this year for the first time in decades.
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