Frank Crawley, an 11-year volunteer at ECU Health's Medical Center, arrived at the medical center on a dark January morning along with his wife, Ellen. The valet working that morning, Claude White, greeted the Crawleys and provided a card for their vehicle check in. From there, Frank went in back for his procedure. “This preparation procedure was routine for any day-surgery patient," Frank recalled. “But the service provided next was far from routine." While Frank was in surgery, Ellen needed to return to their car to drop off some items, but by then it was daylight and she realized she could not recall where they had parked the car. That's where Claude stepped in. “She couldn't find her vehicle and you could tell she started panicking," Claude said. “I told her to just hang tight." Claude located the car and called for transportation to take Ellen to her car so she'd know where it was for later. Frank commended Claude's efforts: “With temperatures well below freezing, Claude had amp...