900,000 spectators attend the australianopen each year 🫢 As you can imagine, that takes a bit of wrangling. Enter the Patron Experience team. The Patron Experience team consists of up to 120 casual workers who are responsible for roaming the grounds to help manage the needs of patrons and looking out for crowd control. This year they're using the SafetyCulture platform to log customer feedback on the go as they experience at the AO, creating customer surveys using inspection templates and aggregating that data within the platform. Previously, WhatsApp and Slack were used to facilitate reactive communications and direct staff to areas that need attention – like congested entrances or ticket booths. Now, they're using Heads Up as a purpose-built channel to ensure the right staff members on the ground are receiving critical messages no matter what's going on around them. #FacesBehindtheAO #OfficialWorkplaceOperationsPartner #AusOpen