“Essentially, the day to day of every business is operations. People tend to only think about it in relation to manufacturing and physical goods, but so much today is digital, including functions like customer service that fall under operations. “For a lot of MBA students, operations doesn’t sound the most sexy. But I’d urge them to give it a chance—it’s full of fun and challenging problems to solve, and it’s so critical to every company,” says #TuckAlumni Nicole Xu T’11. Xu, COO at Boston-based startup ZOE, matriculated at Tuck without any intention of focusing on operations. However, Joe Hall’s Operations Management course won her over and shaped her eventual career path. We asked Xu for her tips for operations leaders—and her thoughts on the ongoing supply chain crisis. Read more at the link in our bio.