Singapore Airlines Flight 321 departed from London's Heathrow Airport and was supposed to land in Singapore when the flight encountered severe turbulence at approximately 07:49 UTC on May 21, according to Flightradar24.
The aircraft requested to land at Suvarnabhumi Airport in Bangkok.
A 73-year-old man from Great Britain died, according to Kittipong Kittikachorn, general manager for Bangkok's Suvarnabhumi Airport. Singapore Airlines stated that 18 people were hospitalized and 12 were being treated in hospitals.
“Singapore Airlines offers its deepest condolences to the family of the deceased. We deeply apologise for the traumatic experience that our passengers and crew members suffered on this flight. We are providing all necessary assistance during this difficult time,” Singapore Airlines said in a Facebook post.
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