When Kelly D. had her first child, Maria, she chose a natural delivery that evolved into a long and difficult birth. Dr. Erin Rhinehart and her team at University NIA Ob-Gyn Associates at UPMC Magee-Womens Hospital were committed to making sure that Kelly’s second birth experience would be “totally different.” “I started seeing Dr. Rhinehart right after Maria was born. In addition to having a hard time healing, I was dealing with anxiety. Then in 2020, between my first and second COVID vaccinations, I learned I was pregnant with Grace. At the time, I was working as a nurse supervisor at UPMC Children’s Hospital of Pittsburgh — so being pregnant and working during the pandemic made me even more anxious. But Dr. Rhinehart was extremely available and responsive, getting back to me whenever I needed support. She and her whole care team went above and beyond because they understood the challenges I had with Maria. They listened to all my concerns and personalized my care. They knew I was...