Have you ever tried to cancel a subscription and had to jump through a bunch of hoops to do it? Or tried to get basic information from a customer service representative only to be presented with a chatbot that is completely unhelpful?
If so, we’ve got some good news.
The White House on Monday launched a new, multi-agency initiative aimed at cracking down on corporate practices like these that it says wastes consumers’ time and money.
The Federal Trade Commission (FTC) has proposed a rule that would, if finalized, require companies to make it easier to cancel subscriptions, while the Federal Communications Commission is launching an inquiry into whether to extend similar requirements to companies in the communications industry.
The Consumer Financial Protection Bureau (CFPB) will also require companies to allow customers to access a live person on the phone using a single button.
The Department of Transportation will now also require automatic cash refunds for individuals whose f...
Tags, Events, and Projects