#PromptShare: Augment Case Classification Use Einstein to categorize case reasons and assess sentiment for async channels like email and web forms, streamlining your support process. Explore more AI-driven solutions for your service cases: t.co/HDLJsQVuz8 How to Use This Template: 1️⃣ Create a new template in Prompt Builder using the one shown here as a base, and add your own data. 2️⃣ You can deploy flex templates in a Lightning page, Flow, or Copilot. Prompt Template: {!$Flow:GetCaseReasons.Prompt} Every time you note a problem related with our customer data and need any fix that should be perform in our side, you should select always Customer Info If you are unsure of the reason, you can use Other otherwise. Include a short explanation of why you choose that reason. Additionally, set a sentiment score from 1 to 10, where 1 is Very Bad, and 10 is Very Good, based on the sentiment you detect on the tone and the words used on the description of the case. Add a shortly...