What's the secret to good coaching? It might be more straightforward than you think. It starts with knowing if your coaches can actually coach. A good agent doesn’t necessarily make a good coach. Coaches need to have: 🚀 The ability to mentor and teach 🚀 The knack for giving constructive feedback 🚀 The talent for building a team's confidence And most importantly, your coaches are always learning and adapting. If your team's performance isn't improving, it might be time to look at the coaches, not just the players. Use this Coaching Effectiveness Assessment to identify which coaches are struggling and which are succeeding. amplifai.com/resources/the-coaching-effectiveness-assessment #contactcenter #coaching #coachingtips #management #teamlead #teamleader #training #leadershipdevelopment #learning #callcentermemes #callcenterproblems #contactcentermemes #contactcenterproblems