🙋 We believe everyone at Buffer should do Customer Support Why? 🫶 It brings the team closer to your customers to better understand their use cases, desires and your product's existing friction points. 🫶 Helps engineers and other team members focusing on specific areas of the product develop a better understanding of the experience you're building. 🫶 Creates team connection and cohesion working together in the support inbox. Closeness to our customers is one of our strategic focuses, and we're constantly evolving our company-wide support time at Buffer to align with team objectives. At our most recent company retreat in Cancún, Mexico, we did an in-person full company customer support session, which was one of the team’s favorite gatherings! During our 60-minute support session, we got back to over 100 customers with a 100% happiness rating 💜 Supporting our customers' success collectively is not a nice-to-have for Buffer; it's a vital part of our strategy. Do you provide compa...