Terminal Five is the busiest terminal at Heathrow Airport, but on Friday morning, a Business Insider reporter found that the area around it was eerily quiet. Dozens of people were waiting outside, mostly checking their phones for travel updates. Rhythem Chauhan was one of them. She had been there since 5 a.m., awaiting news of her flight home to Delhi. "It's heartbreaking," she told BI, saying she hadn't been back to India in five years. Heathrow Airport will be closed all day Friday after a nearby fire caused a power outage. Tap the link in our bio to see what travelers told us about the chaos. Story by Shubhangi Goel, Joshua Nelken-Zitser, and Thibault Spirlet (Credit: Getty Images) #heathrow #flightmares #travelchaos